March 23rd, 2020.
COVID-19 Corona Virus Update
Dear Blue Bucket Customers,
All of our team wish you safe health and minimal disruption to your lives as we work through this difficult period in history.
I thought we should update you about the steps we have taken to ensure the on-going safety of our valued customers and teams.
Where your Product is.
The majority of our product that we ship to you comes from our Griffith, (country NSW) warehouse which is quite isolated being 450 km from Melbourne and 600 km from Sydney. A smaller amount will be dispatched from our Virginia SA warehouse. A number of items are drop-shipped direct to you from our suppliers’ warehouses. We have ensured that these suppliers have instituted strict hygiene measures as well.
Our self-service retail stores and warehouses are no longer self-service; this means we have excluded all customers from stock to minimise that risk. Our picking and dispatch staff are under strict hygiene and personal care regimes. We are also doing everything we can to reduce physical contact with any product.
Dispatch and Freight.
Our usual freight contractors are Australia Post and TNT. Both of these organisations have put into place strict hygiene measures as well. These include minimising package handling and strict rules about interactions with parcel recipients. In most cases they will not seek a signature from you as confirmation of delivery.
We do expect there will be some delays to freight as the crisis deepens. we suggest that you use the tracking details we supply to monitor your delivery date and time, and please, if you have any concerns, don't hesitate to contact us.
We have few issues with supply of Australian-manufactured product at this time. Obviously though, we expect to see that change. Wherever possible, we will remove products from sale as soon as we know they are unavailable. If we do make an error in this, please rest assured, we will contact you immediately, make alternative arrangements and/or issue you with a credit.
Imported stock will be another story. We fully expect to have issues in this space shortly and apologise ahead of time for any inability to supply.
Business moving forward.
Our parent business ICI Industries has its roots deep in irrigated agriculture and greenhouse food production across Australia. www.iciindustries.com.au
Australia's farmers are the best in the world and they remain optimistic about their ability to continue to supply our consumers throughout this crisis. We fully support them in that and are confident that we will continue to be able to supply them and their on-farm developments into the future.
Times like these are a true testament to human nature, and we have already been impressed by the positive actions of many within our community. It is important to support one another now and always. So, lets continue to do that and move forward together with the common goal of emerging from these challenges stronger and closer.
Thank you for being part of our business and showing continued support. I am sure we will all get through this together.